Questions before you order are welcome.
If a vehicle doesn't fit a category cleanly, or a report didn't arrive, write to us directly. We respond within 24 hours on business days — not "usually," within 24 hours.
Send a message
info@ridesaudit.ca
For orders, questions before purchase, and general enquiries.
Within 24 hours
On business days. Weekend messages are answered the next business day — not instantly, and we don't claim otherwise.
Check spam first
Still missing after your plan's delivery window? Email us your order number and we'll investigate and resend.
Mon–Fri, 9am–6pm EST
Saturday and Sunday: email only, answered the next business day.
Common questions.
First check your spam folder. If it's genuinely missing after your plan's delivery window has passed, email us your order number and we'll investigate right away.
Email info@ridesaudit.ca with your order number and a description of the issue. Our full refund policy, including timelines, is published on the Refund Policy page.
We cover the nine categories listed under Reports. If your vehicle doesn't fit cleanly into one, contact us before ordering and we'll confirm whether we can help.
Your order confirmation explains the current delivery estimate. Timing can vary by vehicle category and source availability; contact us with your order number if you need an update.
Yes, every price is CAD and that's what you're charged — no conversion surprises at checkout.
Ready to order a report?
Browse all nine vehicle categories and their one-time CAD prices.