Refund Policy
Stated conditions and timelines, not an open-ended guarantee. Last updated: February 2026.
The short version: if a report is wrong, incomplete, or never arrived because of an error on our end, contact us within 30 days of delivery and we'll review it.
When you can request a refund
Incorrect report
The vehicle data in your report doesn't match the VIN/HIN or registration number you provided.
Incomplete service
Your report is missing a section or data field listed as included in your plan.
Technical error
A system or processing error on our end caused a failure in delivering or generating your report.
Non-delivery
You didn't receive your report within your plan's stated delivery window.
Refunds are not issued because a vehicle's history turned out to be unfavourable, or because you changed your mind after purchase. A digital report is considered delivered once it's sent to the email you provided.
How to request a refund
- Email our support team.Send your request to info@ridesaudit.ca with the subject line "Refund Request — [Your Order Number]".
- Include the required information.Order number, the email used at checkout, a description of the issue, and any supporting screenshots.
- We review within 5–7 business days.Every request is reviewed individually against the eligibility criteria above.
- You'll receive a decision.Approved refunds are returned to your original payment method within 7–14 business days.
Refund windows & amounts
| Time since delivery | Refund amount | Status |
|---|---|---|
| Within 15 days | Full amount | Eligible, if criteria above are met |
| 16–30 days | 50% of order total | Partial, case reviewed |
| After 30 days | No refund | Not eligible |
No processing fee is deducted from an approved refund.
What appears on your billing statement
All payments are processed through our authorised payment processor. When you complete a purchase, this is the descriptor that will appear on your bank or credit card statement:
This is the only name that should appear for a RidesAudit charge.
If you see a charge from an unrelated company name that you don't recognize, it did not come from RidesAudit — contact your bank directly and also let us know at info@ridesaudit.ca so we can help you confirm.
We keep transaction records for every order. Any legitimate charge from RIDESAUDIT.CA on your statement corresponds to a report purchased on this site — email us your order number any time to confirm one.
Have a question about a charge or refund?
Contact us →